Privacy Policy
Your trust is our priority.
We are committed to protecting your privacy and handling your personal information.
No Trace Tree & Stump Removal (“No Trace”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, or use our services.
1. Who we are
No Trace Tree & Stump Removal
33 Stewart Crescent
Rockbank VIC 3335
Australia
Phone: 0435 767 760
Email: harism@notracestumpremoval.com.au
Website: https://notrace.linkgama.com/
2. Personal information we collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Company or organisation name
- Email address
- Telephone or mobile number
- Property or site location
- Suburb, region or service area
- Details about the tree removal, stump removal, pruning, land clearing or other service you require
- Information you provide in messages or enquiries
- Photographs or other information you voluntarily provide when requesting a quote
- Information relating to your dealings with us, including quotes, bookings, invoices and communications
- Website and technical information, such as IP address, browser type, device information and pages visited, where collected through our website or analytics services.
We generally do not seek to collect sensitive information. Please do not provide sensitive personal information unless it is necessary for us to provide a service or respond to your enquiry.
3. How we collect personal information
We may collect personal information:
- Directly from you when you submit a quote or contact form
- When you call, email or otherwise contact us
- When you request or receive a quote
- When you engage us to provide services
- When you provide photographs or other information about a property or job
- When you communicate with us about an existing or completed job
- Automatically when you use our website, including through cookies, analytics or similar technologies where these are enabled.
Where reasonably possible, we collect personal information directly from you.
4. Why we collect and use your information
We may collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and quote requests
- Providing tree removal, stump grinding, tree pruning, emergency tree removal and land clearing services
- Assessing your property or service requirements
- Scheduling and managing jobs
- Communicating with you about quotes, bookings and services
- Processing payments and invoices
- Maintaining business and customer records
- Providing customer support
- Meeting legal, regulatory, insurance and safety requirements
- Managing permits, access requirements and other matters associated with completing a job
- Improving our website, services and customer experience
- Protecting our business, customers, employees and property
- Sending marketing communications where permitted by law and where you have consented or it is otherwise permitted.
We will generally only use personal information for the purpose for which it was collected, a related purpose that you would reasonably expect, or another purpose permitted or required by law.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
Depending on the circumstances, this may include disclosure to:
- Contractors or service providers assisting us with our business operations
- Website hosting and technology providers
- Email, communication and customer-management service providers
- Payment processors and financial service providers
- Professional advisers, insurers and business service providers
- Government authorities, councils or regulators where required or authorised by law
- Emergency services or other relevant parties where necessary for safety or legal reasons.
We do not sell your personal information to third parties.
6. Website forms
Our website may contain forms that allow you to request a quote or contact us.
When you submit a form, the information you provide may be used to contact you regarding your enquiry, provide a quote, arrange services or otherwise respond to your request.
Please ensure that the information you provide is accurate and does not contain unnecessary personal information about another person.
7. Cookies and analytics
Our website may use cookies and similar technologies to provide website functionality, understand how visitors use the website, improve our website and support marketing or advertising activities where applicable.
Third-party services used on our website may collect information about your visit in accordance with their own privacy policies.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Important: Before publishing this policy, update this section to name the actual analytics, advertising and other tracking services installed on the website, such as Google Analytics, Google Tag Manager, Meta Pixel or other services, if applicable.
8. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically using our own systems and/or third-party service providers.
While we take reasonable security measures, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, insurance and record-keeping requirements.
9. Overseas disclosure
Some of the third-party service providers we use to operate our website or business may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that information in accordance with applicable privacy requirements.
Important: Before publishing, confirm which overseas providers are actually used by the business and, where practicable, identify the relevant countries in this section.
10. Access to and correction of your personal information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below.
We may need to verify your identity before providing access to or correcting personal information.
We will generally respond to reasonable requests within a reasonable period and in accordance with applicable privacy laws.
11. Privacy complaints
If you believe we have handled your personal information in a way that does not comply with applicable privacy laws, you can contact us and make a complaint.
Please provide enough information for us to understand your concern, including relevant dates, communications or other details where available.
We will review your complaint and respond within a reasonable period.
Contact us about privacy
No Trace Tree & Stump Removal
33 Stewart Crescent
Rockbank VIC 3335
Australia
Phone: 0435 767 760
Email: harism@notracestumpremoval.com.au
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.
12. Links to other websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
14. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
No Trace Tree & Stump Removal
33 Stewart Crescent, Rockbank VIC 3335
Phone: 0435 767 760
Email: harism@notracestumpremoval.com.au